FAQ

Yes, a Tracking Number will be emailed to you after your Items have Shipped

Depending on the status of your order, it may be possible to Cancel the Order.

Please call a Client Care Expert to find out the status of your Order. (954)774-5003

We want to make sure you love what you buy! We offer free returns for 30 days on all eligible items and free exchanges for 90 days.

Our Return & Exchange Policy is designed to provide you detailed guidance on the process of canceling a contract, returning a purchase, and obtaining a refund or exchange. By providing clear details on your options and your rights in relation to obtaining a refund or exchange.

Should you feel the need to return your item please contact a Customer Care Representative (954)-774-5003.

Please have your order number with you at the time of your call. A representative will provide you with a prepaid return label.

Follow the merchant's instructions when returning products. They should be in a new and unused state, with all protective materials, tags, and stickers intact. Additionally, include the original Sabii Jewelry box, delivery package, all accessories, and documents. Take note that adjusted watch bracelets should have the same number of links as in the original package. Returns may not be accepted if the product shows signs of wear, use, or alteration. Refund or exchange amount may be reduced accordingly.

If you have received complimentary items along with your purchase, please ensure that they are included in the return package.

To guarantee that returned products meet our requirements, we conduct thorough Quality Control (QC) checks. In case a product fails to meet our QC standards, we will refuse the return and send the products back to you. However, if the returned product meets QC criteria, we will proceed with the necessary refund or exchange. In the event of non-adherence to these Conditions of Sale, we retain the right to refuse the returned product and arrange for its return to you, at your own expense.